Purchase
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QHow can I order replacement parts such as tremolo arms, potentiometers, saddles, necks etc.?
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AReplacement parts can be ordered through any Ibanez dealer.
Part numbers can be found here: https://cs.hoshinogakki.co.jp/pcw.nsf -
QCan I purchase guitars directly from your company, or do I have to buy from a dealer?
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AIbanez products are only available through offical Ibanez dealers.
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QHow can I find the nearest Ibanez dealer?
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AYou can find a list of authorized dealers on this page.
>> CONTACT -
QI'd like to buy a discontinued model guitar
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AOnce a product has been discontinued, there are no plans to produce it again. For recently discontinued items, it may be possible to find an Ibanez dealer that still has one.
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QWhere can I purchase a guitar bag/case for my Ibanez guitar?
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AWe encourage you to purchase our guitar bags/cases at Ibanez Dealers.
You can find guitar bag/case information at the following links.
Bags: https://www.ibanez.com/asia/products/model/bags/
Cases: https://www.ibanez.com/asia/products/model/cases/ -
QCan I have a guitar custom-made for me?
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ABecause of the increasing demand for Ibanez guitars overall, Ibanez does not build custom guitars at this time (we have at different periods in the past). The only guitars and finishes available are those in the current catalogue or on the website .
Products
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QCan I determine the model and year of built of my guitar from the serial number?
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AAs a rule, Ibanez does not manage models by serial number. We do not disclose serial number information to the public.
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QThe grain, pattern, and color of the actual guitar are different from the photos on the website or in the catalog. Is such a product defective?
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AThe wood cuts used in each individual guitar result in a level of variability in our finishes. Small differences in color or pattern are to be expected.
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QWhere can I order or download a catalog?
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ACatalogs may be downloaded from the following links.
>> CATALOGS -
QCan I install parts from another model onto my guitar?
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AIbanez guitars have many parts that are exclusive or proprietary to each model and changing out parts often requires some modification.
Please be aware that modifying your Ibanez instrument may void the warranty.
Repair & Maintenance
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QHow do I maintain my guitar?
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AMost information on maintaining your instrument can be found in the owner's manual.
Electric Guitar: http://www.hoshinogakki.co.jp/pdf/ibanez/manual/en/eg/maintenance_en.pdf
Electric Bass: http://www.hoshinogakki.co.jp/pdf/ibanez/manual/en/eb/maintenance_en.pdf
Acoustic Guitar: http://www.hoshinogakki.co.jp/pdf/ibanez/manual/en/ag/acos_guitar_manual_EN.pdf -
QHow do I protect metal parts being tarnished?
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AHumidity and moisture can cause tarnishing to metal plating. Unfortunately, tarnishing is inevitable but there are ways to slow the process.
Proper storage of a guitar in a controlled climate can protect it from humidity. Keep your guitar in a hard case with desiccant. Wiping your instrument with a mico-fiber cloth after playing it will also delay tarnishing. -
QHow do I adjust my bridge?
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APlease refer to the instrument's owner's manual for bridge adjustment information from the following link.
>> MANUALS -
QWhat string gauge and tunings are on my guitar or bass?
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AString gauge and tuning information can be found on the official Ibanez web page for the product you own.
However, if your model is no longer on our website, you may find the information at the following link.
>>Electric Guitar
>>Hollow Body
>>Electric Bass
>>Acoustic Guitar -
QHow often do I need to replace the battery in my guitar with pickups?
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ABatteries will need to be replaced when the signal becomes weak or distorted. To prolong battery life, make sure to unplug your instrument when it is not in use.
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QCan I see wiring diagrams and schematics for guitars and amplifiers?
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AWe do not make our schematics, wiring diagrams, or design drawings available to the public.
Others
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QRegarding ideas and proposal for new products or technologies.
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AWe are unable to accept any ideas or proposals for new product designs, specifications or technologies.
Thank you for your consideration and understanding. -
QI didn't get an owner's manual with my guitar / bass. How can I get one?
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AYou may download and print owner's manual from our website.
>> MANUALS -
QI want you to determine if a product is a genuine Ibanez or a counterfeit product.
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AWe are unable to answer any questions regarding the identification of counterfeit products.
You can find information about counterfeit products from the following link.
>> COUNTERFEIT WARNING -
QCan I use images of guitars on my website or social networking sites?
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AImages and text found on Ibanez.com is the intellectual property of Ibanez brand and may not be used without permission.
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QMy guitar came with a Prop65 warning, how does this affect me?
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AYou can find more details on this page.
>> PROP65