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Purchase

Q
How can I order replacement parts such as tremolo arms, potentiometers, saddles, necks etc.?
A
Replacement parts can be ordered through any Ibanez dealer.
Part numbers can be found here: https://cs.hoshinogakki.co.jp/pcw.nsf
Q
Can I purchase guitars directly from your company, or do I have to buy from a dealer?
A
Ibanez products are only available through offical Ibanez dealers.
Q
How can I find the nearest Ibanez dealer?
A
You can find a list of authorized dealers on this page.
>> CONTACT
Q
I'd like to buy a discontinued model guitar
A
Once a product has been discontinued, there are no plans to produce it again. For recently discontinued items, it may be possible to find an Ibanez dealer that still has one.
Q
Where can I purchase a guitar bag/case for my Ibanez guitar?
A
We encourage you to purchase our guitar bags/cases at Ibanez Dealers.
You can find guitar bag/case information at the following links.
Bags: https://www.ibanez.com/na/products/model/bags/
Cases: https://www.ibanez.com/na/products/model/cases/
Q
Can I have a guitar custom-made for me?
A
Because of the increasing demand for Ibanez guitars overall, Ibanez does not build custom guitars at this time (we have at different periods in the past). The only guitars and finishes available are those in the current catalogue or on the website .

Products

Q
Can I determine the model and year of built of my guitar from the serial number?
A
As a rule, Ibanez does not manage models by serial number. We do not disclose serial number information to the public.
Q
The grain, pattern, and color of the actual guitar are different from the photos on the website or in the catalog. Is such a product defective?
A
The wood cuts used in each individual guitar result in a level of variability in our finishes. Small differences in color or pattern are to be expected.
Q
Where can I order or download a catalog?
A
Catalogs may be downloaded from the following links.
>> CATALOGS
Q
Can I install parts from another model onto my guitar?
A
Ibanez guitars have many parts that are exclusive or proprietary to each model and changing out parts often requires some modification.
Please be aware that modifying your Ibanez instrument may void the warranty.

Repair & Maintenance

Q
How do I maintain my guitar?
Q
How do I protect metal parts being tarnished?
A
Humidity and moisture can cause tarnishing to metal plating. Unfortunately, tarnishing is inevitable but there are ways to slow the process.
Proper storage of a guitar in a controlled climate can protect it from humidity. Keep your guitar in a hard case with desiccant. Wiping your instrument with a mico-fiber cloth after playing it will also delay tarnishing.
Q
How do I adjust my bridge?
A
Please refer to the instrument's owner's manual for bridge adjustment information from the following link.
>> MANUALS
Q
What string gauge and tunings are on my guitar or bass?
A
String gauge and tuning information can be found on the official Ibanez web page for the product you own.
However, if your model is no longer on our website, you may find the information at the following link.
>>Electric Guitar
>>Hollow Body
>>Electric Bass
>>Acoustic Guitar
Q
How often do I need to replace the battery in my guitar with pickups?
A
Batteries will need to be replaced when the signal becomes weak or distorted. To prolong battery life, make sure to unplug your instrument when it is not in use.
Q
Can I see wiring diagrams and schematics for guitars and amplifiers?
A
We do not make our schematics, wiring diagrams, or design drawings available to the public.

Others

Q
Regarding ideas and proposal for new products or technologies.
A
We are unable to accept any ideas or proposals for new product designs, specifications or technologies.
Thank you for your consideration and understanding.
Q
I didn't get an owner's manual with my guitar / bass. How can I get one?
A
You may download and print owner's manual from our website.
>> MANUALS
Q
I want you to determine if a product is a genuine Ibanez or a counterfeit product.
A
We are unable to answer any questions regarding the identification of counterfeit products.
You can find information about counterfeit products from the following link.
>> COUNTERFEIT WARNING
Q
Can I use images of guitars on my website or social networking sites?
A
Images and text found on Ibanez.com is the intellectual property of Ibanez brand and may not be used without permission.
Q
My guitar came with a Prop65 warning, how does this affect me?
A
You can find more details on this page.
>> PROP65